Helping People with Complex Needs Attain Their Goals: NCQA Reports Now Available
Two new reports by the National Committee for Quality Assurance (NCQA), created with support from the John A. Hartford Foundation and The SCAN Foundation, offer policy recommendations and practical tips for those working to improve care for people with complex needs.
Two new reports by the National Committee for Quality Assurance (NCQA), created with support from the John A. Hartford Foundation and The SCAN Foundation, offer policy recommendations and practical tips for those working to improve care for people with complex needs. The reports, based on a set of case studies, are now available:
Policy Approaches to Advancing Person-Centered Outcome Measurement
Target Audience: Policymakers, purchasers, philanthropies
This policy brief presents case study findings from nine sites and policy recommendations for developing the infrastructure necessary to deliver and measure person-centered, goal-based, integrated care to people with complex needs.
Setting Goals with Vulnerable People: A Collaborative Approach
Target Audience: Health plans, community-based organizations
Person-centered care management requires effective communication and coordination among individuals and their health care providers, as well as paid and unpaid supports. Medical providers, care managers, LTSS providers, family and friends play different and complementary roles in helping an individual meet his or her goals. This report offers steps to Elicit and Negotiate Goals; Support Goal Attainment; and Review and Update Goals.